For more information, see How do I restart my Fitbit device? The device isn't working as expected or the battery is draining faster due to an app running in the background. For more information, see How do I charge my Fitbit device? Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices.Ĭheck the alignment and try reconnecting your device to the charging cable. The device isn’t connected securely to the charging cable, or you're using a charging cable that came with a difference device or from another retailer. Try a different USB port or a UL-certified wall charger. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device? The pins on the device or charging cable are dirty.ĭust and debris can accumulate over time. If your battery stopped charging, try the solutions below. To confirm your device is charging, see How do I charge my Fitbit device? If your device's display won't turn on, the battery might need to be charged. To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? Why isn't my Fitbit device's battery charging?
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